Introduction

Edwin O’Sullivan Training Solutions (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy.

This policy explains how we collect, use, store, and protect any personal data you share with us—whether through our website, through email, in person, or during the delivery of our training services. Please take a moment to read it so you know exactly how your information is handled.

For the purposes of data protection law, Edwin O’Sullivan Training Solutions is the data controller.

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Information We May Collect

We may collect and process the following information:

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Information you give us

This includes information you provide when you:

• Fill out contact forms on our website

• Request quotes or course information

• Register for training

• Purchase our services

• Subscribe to newsletters or updates

• Enter competitions or complete surveys

• Provide feedback or report an issue

If you contact us directly, we may keep a record of that correspondence.

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Technical and usage data

When you visit our website, we may automatically collect:

• IP addresses

• Browser type and operating system

• Traffic data, location data and accessed pages

• Information gathered through cookies

This data helps us improve the website and understand how visitors interact with it. This information does not identify you personally.

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Aggregated data

We may collect statistical or demographic data for analysis. This kind of data does not identify you and is not considered personal information in law.

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What we don’t collect

We do not collect:

• Sensitive personal data (race, religion, health information, etc.)

• Criminal conviction data

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Cookies

Our website uses cookies to improve your browsing experience, analyse website performance, and remember your preferences.

You can set your browser to refuse some or all cookies. If you disable cookies, parts of the site may not work as intended.

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Where Your Data is Stored

All personal data is stored securely on servers within the European Economic Area (EEA).

We use secure systems, encryption (including SSL for payment information), and strict access controls to protect your data. Only staff and contractors who need access to deliver our services will be able to view your information, and they are bound by confidentiality requirements.

While we take every reasonable step to protect your data, no online transmission is completely secure. Any data you send to us is at your own risk.

We have procedures in place to deal with any suspected data breach. If legally required, we will notify you and the relevant authorities.

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How We Use Your Information

We may use your personal information to:

• Provide the services or training you request

• Process bookings, certificates, and payments

• Keep you informed about course updates, services, or changes

• Improve our website and services

• Contact you with information you have consented to receive

• Allow you to use interactive features (where available)

• Meet our contractual, legal, or regulatory obligations

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If you’re already a customer, we may contact you by email or SMS about similar services you’ve previously purchased, unless you opt out.

If you’re a new customer, we will only contact you electronically for marketing purposes if you have given consent.

We never sell your data, and we do not disclose identifiable information to advertisers.

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Sharing Your Information

We may share your information with third parties in the following situations:

• With trusted service providers who help us deliver our services (e.g., certification bodies, IT providers)

• If required to comply with a legal obligation

• To protect our rights, property, or safety, or that of our customers

• If the business is ever sold or transferred, your data may transfer as part of the business assets

Any third party receiving your data must keep it secure and use it only for the agreed purpose.

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Your Rights

You have the right to:

• Access the personal data we hold about you

• Request corrections to inaccurate information

• Request deletion of your data (where appropriate)

• Object to marketing communications

• Withdraw consent at any time

• Request restriction of processing in certain cases

You can exercise these rights by contacting us directly.

If you wish to opt out of marketing, simply use the unsubscribe link in our emails or contact us.

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Access to Your Information

You may request a copy of the personal data we hold about you. There is no fee for this unless the request is clearly unreasonable or repetitive.

We aim to respond within one month. If the request is complex, we may need additional time, and we will let you know.

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Changes to This Policy

Any updates to this policy will be posted on this page. If major changes are made, we will notify you where appropriate.

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Contact Us

If you have questions, concerns, or requests regarding this privacy policy or your personal data, you can contact us at:

Edwin O’Sullivan Training Solutions
📧 Email: edwin@eosullivantrainingsolutions.com