Returns Policy 

​​Delivery:
Delivery times vary depending on stock availability, manufacturer supply, and peak delivery periods. Not all stock is held on site. We will confirm estimated delivery times after your order is received. Delays caused by couriers or suppliers are outside our control.

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Stock: 
Please note that all equipment is held by our supplier of site. Orders are accepted in good faith based on the information provided to us regarding stock availability and expected delivery timelines. In the event of supplier delays or stock shortages, we will notify you promptly and provide updated delivery information. 
We cannot accept any reasonability for shortages of stock or supply chain issues from the manufacturer which are out of our control .

We reserve the right to charge a 25% re-stocking fee where necessary.  

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Cooling-Off Period (Consumers Only):
Consumers have 14 days from the order date to cancel their order. Items must be returned unused, unopened, and in original packaging.  Any delivery charges incurred returning the item(s) are at the expense of the customer, unless the item has been misdelivered or is faulty

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Non-Returnable Items:
For safety, hygiene, and product integrity reasons, the following cannot be returned unless faulty:

• AED pads and batteries once opened

• Any product where the seal is broken

• Used or activated items

• Custom or special-order products

• Unsellable items 

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If an item arrives damaged, faulty, or incorrect, you must notify us within 48 hours. We will arrange repair, replacement, or refund as appropriate and cover return shipping.

Refunds:
Refunds are processed within 30 days of receiving and inspecting returned goods.

 

How to Start a Return:
Contact us with your order number and details at:
edwin@eosullivantrainingsolutions@gmail.com
0876772847