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Terms of Service

Terms & Conditions

These Terms and Conditions apply to the provision courses offered by Edwin O Sullivan Training Solutions.


1. Definitions

For the purposes of these Terms: ‘We’ and or ‘Us’ means Edwin O Sullivan Training Solutions who will provide you with the courses/training your ordered. ‘You’ means the customer receiving the courses or the person that has booked the course. ‘Enrol’ means the process of enrolling, booking or ordering a course and the term Enrolment shall be construed accordingly. If you order via the website this will involve you completing the relevant Order form on the website, giving us your personal information and submitting the details to us. Phone calls are not recorded. Existing commercial customers may avail of a 30-day account based on providing a PO (purchase order) number, accounts must be kept up to date to avail of this service. Ant other bookings must be paid on receipt to secure your booking

2.​ Provision of Courses

Once you have booked you will receive confirmation of your booking and it will be delivered to you as per this confirmation. This confirmation is automatic for online bookings and usually within an hour for all others. Edwin O Sullivan Training Solutions reserve the right to deliver course materials in any format. Edwin O Sullivan Training Solutions reserve the right to cancel a training course. If the course is cancelled, Edwin O Sullivan Training Solutions will make contact with the client or client representative and rebook the participant into a future course. If the dates of the rebooked (further) course does not suit the clients the course fee will be fully refunded to the entity that paid the original course fee.

Participants should be in the training venue at least 15 minutes before the notified course start time. Participants who are late for a course by more than 15 minutes will not be permitted on the course.All course materials and exam fees (if applicable) are included in course fees. If participants are required to bring any further course materials they will be informed in advance of the course.


3. Course Fee

The course fee covers all charges including documentation,venue booking if applicable,  administration, certification and moderation. Training material will be provided in paper format or online secure system. Additional fees may be incurred such as mileage and other fees if a return trip is required due to staff missing on the day of the training or if they have failed and need to be reassessed.

4. Methods of Course Delivery

Terms and condition for training are provided on entry to the online site, for class-based training, should there be insufficient numbers to run a particular course at the dates booked, learners will be moved to the next available dates. Edwin O Sullivan Training Solutions reserves the right to change course dates and delivery times without any prior notification or agreement. If dates do not suit, we will endeavour to arrange dates that suit or Edwin O Sullivan Training Solutions will provide a refund.

5. Your Rights to Cancel

Cancellation/Refund conditions/arrangements.

Cancellations must be made in writing (email) and reach the event organiser prior to the start of a course subject to the following:
• A full course fee will be refunded on cancellations received up to 14 calendar days of the original start date of the course.
• Regrettably, no refunds or transfer of course date will be made if you cancel or reschedule within 14 days before the original start date of the course.
• If you transfer/rescheduled a course once, you cannot receive a refund or reschedule the second time around.
• If a learner/participant doesn’t attend a course date without prior cancellation or notification they / you will be liable to pay a cancellation fee, which is 100% of the course fee. You may also opt to add another person in place of the missing learner/ participant. Refunds will be processed within 30 days

6. Course Study Timeframe

The time allowed to complete each course is detailed on this website, this includes projects, if any. Extension to this time may be requested in exceptional circumstances but are allowed at the sole discretion of Edwin O Sullivan Training Solutions. There may be additional charges for time extensions. All students who do not complete courses in the timeframe listed on this website, may be completely removed from the Active student list if no formal extension has been approved by Edwin O Sullivan Training Solutions. If you have been removed from the Active student list, then you may be liable for complete re-enrolment and full course payments again upon reactivation.


7. Quality

We will provide the courses in accordance to each course description as detailed on our website. All representations, warranties and / or commitments not expressly set out in these Terms and Conditions (whether implied by law, conduct, statute or otherwise) are hereby excluded to the maximum extent permissible at law. We reserve the right to reformat any course material and website information at any time.


8. ​Complaints

In the event you are not satisfied with any aspect of your purchase please contact us in writing stating in what respects you are not satisfied and where you feel the content did not match the published contents as displayed on our website. If a refund is agreed you must return all training material, certification and agree not to make copies of said material.

9. My Obligations to You

The exclusions and limitations of liability contained in these Terms and Conditions do not apply to: Any loss or damage resulting from death or personal injury caused by our negligence; Loss or damage arising from fraudulent misrepresentation; or Any other losses which may not be excluded or limited by law. In the event of a Postal Dispute or other such events which are beyond our reasonable control we shall make every reasonable effort to get your course to you as soon as is practical.

In no event shall we be responsible to you for any loss of profits, loss of earnings, loss of anticipated savings, loss of revenue or loss of goodwill that you may suffer. Further, in no event shall we be liable to you for indirect or consequential losses that you might suffer. Our maximum aggregate liability to you for any claim is limited to the amount of the course fee paid.

10. Your obligations to Us

In accordance with Copyright Law you are not permitted to reproduce or modify any part of a course, store it in a retrieval system or transmit it in any form by any means – electronic, mechanical, photocopying, recording or otherwise without the prior written permission of Edwin O Sullivan Training Solutions.

11.  Acceptance of Terms & Conditions

When you enrol for a course with Edwin O Sullivan Training Solutions whether it be by telephone, post or online it is a condition of all enrolments that you have read, understood and accepted these Terms & Conditions.

12. General

These terms and governed by and shall be construed in accordance with Irish Law. Any dispute arising between us under or in connection with these Terms shall be subject to the non – exclusive jurisdiction of the Irish courts. These Terms constitute the entire agreement between us in relation to the provision by us to you of a course and they replace and supersede any prior arrangements between us in relation to the publication.
You acknowledge that you are not relying on any statement made by us or any of our representatives with regard to the course other than those expressly set out in these Terms.

13. Privacy Policy

Edwin O Sullivan Training Solutions fully respects your right to privacy and will not collect any personal information about you on this website without your clear permission.
Any personal information which you volunteer to Edwin O Sullivan Training Solutions (via this website which runs through a secure systems  for processing orders will be treated with the highest standards of security and confidentiality, strictly in accordance with the Republic of Ireland`s Data Protection Act, 1988 & 2003 and ( GDPR effective form 25th of May 2018). You have the right of access to, and the right to correct any inaccuracies in personal information we may hold about you.

By simply visiting our website you do not disclose, nor do we collect personal information about you. However, from time to time, we may collect website traffic details, and we use this data at an aggregate level in order to help us to improve our website optimisation and Google AdWords.

Where you do give us personal information (such as your name, email address, work address, phone number, and/or other contact information), you consent to us storing your personal information for:

  • Processing a course booking that you have made through our websites.
    • Processing other requests from you such as information you are seeking about particular services we offer.
    • Sending you other communications about our company, its services and other relevant information, such as through opt-in email newsletters that you have agreed to receive, and which also give clear unsubscribe options.

14. VDU/DSE Workstation Risk Assessments

By engaging in the VDU/DSE workstation risk assessment, you agree to adhere to the assessment's scope, which focuses on evaluating computer positioning and staff training regarding sitting and working habits, in compliance with the General Application Regulations 2007, Chapter 5, Part 2, applicable to Ireland. Upon receipt of the final assessment report, the employer / manager assumes responsibility for implementing any recommended actions to mitigate identified risks, indemnifying Edwin O Sullivan Training Solutions against liabilities arising from non-compliance. Please note that Edwin O Sullivan Training Solutions disclaims liability for any injury, damages, or losses resulting from the assessment. Furthermore Edwin O Sullivan Training Solutions can not make any physical repairs to any work equipment, furniture or workspace to render them safe and acceptable for use. All staff members are expected to cooperate fully, providing accurate information and participating in necessary training or ergonomic adjustments. Confidentiality of assessment information will be maintained as per relevant data protection laws. These terms remain valid throughout the assessment process until all recommended actions are implemented by the manager. By proceeding with the assessment, you acknowledge and accept these terms and conditions.

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